Question 1

Do you provide unedited jpeg digital files?

Accepted Answer

We specialised in producing high quality professional images including printing, album, wall acrylic, and canvas. To maintain our professional standards, we do not provide unedited digital images, however a digital version of your final products that you purchased will be included complimentary as part of your order.

Question 2

How long will I receive my final product?

Accepted Answer

To produce the highest quality images and sustain our professionalism, we tend to spend more time on detailing the images which will takes approximately 4 weeks to finalise the images.

Question 3

How long does it takes to process the prints?

Accepted Answer

In general, standard prints (default printing material – Lustre) will takes approximately a week to process, however some special orders may takes more than a week. Contact us for more details.

Question 4

What other products do you offer beside from prints?

Accepted Answer

We offer a wide range of products, including canvas, acryic facemount glass print, acrylic block, albums, greeting cards and more. Contact us if you are after one of these special orders.

Question 5

Can we change or reschedule our session date/time after paying the non-refundable deposit?

Accepted Answer

Yes, you may change the session date preferably 7 days in advanced prior to actual session date without additional charges. Reschedule date is not guarantee subject to availability. Situation for outdoor session such as rain, natural disaster or any other reasonable unsuitability can be rescheduled to other date without additional charges.